Shipping Policy

All orders will ship within 72 hours. IN-STORE/LOCAL Pick Up is for local customers who pick up their orders from one of our locations. An email confirmation will be sent when the order is ready for pick up.

Missing Packages:

USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered  by mistake and will arrive the following day.

Contact your local USPS office. Make sure you contact your LOCAL post office and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package and the detail's of that day's delivery. USPS is used to these questions, and will generally provide helpful information. 

If the package still does not show up, please call USPS to file a claim. Bouji by Tonya Brown cannot reimburse OR re-ship orders  that were misdelivered by the post office or stolen from a property. Thank you for understanding!